Expert Answers to Salesforce Exam ADM-201 Questions

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Salesforce Administrator Salesforce Certified Administrator (SP23)

Salesforce Certified Administrator (SP23)

Last Update May 19, 2024
Total Questions : 252

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Questions 4

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

Options:

An escalation rule is changing the case owner on case creation

The Assignment Rule checkbox is selected by default.

Another assignment rule is giving ownership to the administrator

The Owner field is missing on the webform and email template.

Discussion 0

Questions 5

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Options:

Opportunity Processes

Dynamic Forms

Path Key fields

Workflow Rules

Discussion 0

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Questions 6

New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Options:

Create formula field.

Use lead assignment rules.

Assign with an escalation rule.

Configure a validation rule