Microsoft Dynamics 365 for Customer Service
Last Update Apr 2, 2026
Total Questions : 338
To help you prepare for the MB-230 Microsoft exam, we are offering free MB-230 Microsoft exam questions. All you need to do is sign up, provide your details, and prepare with the free MB-230 practice questions. Once you have done that, you will have access to the entire pool of Microsoft Dynamics 365 for Customer Service MB-230 test questions which will help you better prepare for the exam. Additionally, you can also find a range of Microsoft Dynamics 365 for Customer Service resources online to help you better understand the topics covered on the exam, such as Microsoft Dynamics 365 for Customer Service MB-230 video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Microsoft MB-230 exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.
You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions.
You need to create a personal chart that meets the following requirements:
Show the number of open cases assigned to you for each customer.
Ensure that specific team members can view the chart and view any changes as you update the chart.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to identify the productivity tools to use for the agents.
Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?
TESTED 02 Apr 2026
