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Cisco Certification Advanced Administration and Reporting of Contact Center Enterprise

Advanced Administration and Reporting of Contact Center Enterprise

Last Update May 19, 2024
Total Questions : 60

To help you prepare for the 500-443 Cisco exam, we are offering free 500-443 Cisco exam questions. All you need to do is sign up, provide your details, and prepare with the free 500-443 practice questions. Once you have done that, you will have access to the entire pool of Advanced Administration and Reporting of Contact Center Enterprise 500-443 test questions which will help you better prepare for the exam. Additionally, you can also find a range of Advanced Administration and Reporting of Contact Center Enterprise resources online to help you better understand the topics covered on the exam, such as Advanced Administration and Reporting of Contact Center Enterprise 500-443 video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Cisco 500-443 exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.

Questions 4

Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

Options:

A.  

CUIC Data Source

B.  

Live Data Streaming Data Source

C.  

Real-Time Streaming Source

D.  

HDS Data Source

E.  

CVP Reporting Data Source

Discussion 0
Questions 5

What are two conditions in which PCS legs get invoked? (Choose two.)

Options:

A.  

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B.  

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C.  

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D.  

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E.  

The correct call route is configured through the Call Manager server.

Discussion 0
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Questions 6

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

Options:

A.  

JNDI name (include the jdbc/ portion]

B.  

CUCM Query

C.  

SQL Query

D.  

JNDI Context

E.  

SQL Type (Insert, Update. Single. Multiple]

Discussion 0
Questions 7

Where must a Dialed Number be mapped within CCE?

Options:

A.  

Call Type, which in turn points to a scheduled Routing Script

B.  

Precision queue

C.  

Skill group

D.  

Media Server

Discussion 0
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