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Cisco Specialist Deploying Cisco Unified Contact Center Express

Deploying Cisco Unified Contact Center Express

Last Update May 19, 2024
Total Questions : 90

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Questions 4

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Options:

A.  

Historical Reports Data Store

B.  

Historical Reporting Client

C.  

Cisco Unified Intelligence Center

D.  

Cisco Supervisor Desktop

Discussion 0
Questions 5

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

Options:

A.  

75

B.  

25

C.  

50

D.  

120

Discussion 0
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Questions 6

Which statement is true about the default script field when adding an application?

Options:

A.  

When a caller does not enter a choice in a Menu step, it will execute the default script.

B.  

Any problems running the configured script will cause the default script to be executed.

C.  

When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

D.  

When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Discussion 0
Questions 7

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

Options:

A.  

one language for both the CAD and the CSD

B.  

one language for the CAD and a different language for the CSD

C.  

two languages for the CAD and one language for the CSD

D.  

two languages for both the CAD and the CSD

Discussion 0
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